Call Center



AcceCentric CRM & IVR Built on Bitrix
Plus Standard Professional
  Number of Users
Number of Users **1-24 25-50 50-2000
  Dedicated Soft Phone/month
Dedicated Soft Phone/month $65 US $65 US $65 US
  Solution Fee/month
Solution Fee/month $50 US $100 US $200 US
  User Licenses
User Licenses $2 US $2 US $2 US
  Live Agent/hour
Live Agent/hour $5 US $5 US $5 US
  Features
Features
Communications
  Users
Users
  Admins
Admins 2 5 Unlimited
  Shared menu
Shared menu
  Activity Stream
Activity Stream
  Video announcements
Video announcements
  Collaborate by email
Collaborate by email
  Polls
Polls
  Appreciation badges
Appreciation badges
  Chat
Chat
  Chat, audio and video calls
Chat, audio and video calls
  Group chats (public and private)
Group chats (public and private)
  Drive
Drive
  Chat, audio and video calls
Online storage 24GB 100GB Unlimited
  Personal/Group/Company drives
Personal/Group/Company drives
  Cross device synchronization
Cross device synchronization
  One Drive,Google Drive,Dropbox,Box integrations
One Drive,Google Drive,Dropbox,Box integrations
  Editing in GoogleDocs,MS Office Online
Editing in GoogleDocs,MS Office Online
  Local editing(MS Office,OpenOffice,LibreOffice)
Local editing(MS Office,OpenOffice,LibreOffice)
  In text search
In text search
  Access rights
Access rights
  Public file sharing
Public file sharing
  Public folder sharing
Public folder sharing
  Restrict public sharing
Restrict public sharing
  Document lock
Document lock
  Version history
Version history
  Calendars
Calendars
  Personal/Group/Shared calendars
Personal/Group/Shared calendars
  Event planner
Event planner
  Sync with external calendars
Sync with external calendars
  Workgroups
Workgroups
  Public and private groups
Public and private groups
  Projects
Projects
  Groups with external users
Groups with external users Unlimited Unlimited
  Worktime and reports
Worktime and reports
  Absense chart
Absense chart
  Worktime tracking
Worktime tracking
  Work reports
Work reports
  Meetings and briefings
Meetings and briefings
  Company portal
Company portal
  Company structure
Company structure
  Company structure
Company structure
  Workflows
Workflows
  Activity stream
Activity stream workflows
  Business Process designer
Business Process designer
  Records management
Records management Unlimited
Tasks and Projects
  Kanban
Kanban
  Planner
Planner
  Gantt chart(timeline)
Gantt chart(timeline)
  Projects
Projects
  Notifications
Notifications
  Checklists
Checklists
  Reminders
Reminders
  Delegating
Delegating
  Task time tracking
Task time tracking
  Task templates
Task templates
  Email to task
Email to task
  Task to email
Task to email
  Rate task
Rate task
  Task control
Task control
  Report builder
Report builder
  CRM,workflow,calendar,drive integra
CRM,workflow,calendar,drive integra
  Limit task planning to workday/workhours
Limit task planning to workday/workhours
  Task dependencies
Task dependencies Unlimited Unlimited Unlimited
  Custom fields in tasks
Custom fields in tasks
  Template sharing
Template sharing
  Trash bin
Trash bin
  Restore deleted tasks
Restore deleted tasks
CRM
  Leads,Contacts,Companies,Deals
Leads,Contacts,Companies,Deals Unlimited Unlimited Unlimited
  Data Import/Export(CSV)
Data Import/Export(CSV)
  Migration from other CRM
Migration from other CRM
  Kanban in CRM
Kanban in CRM
  Sales target
Sales target
  History
History
  Mobile CRM
Mobile CRM
  CRM slider panel
CRM slider panel
  CRM timeline
CRM timeline
  Custom fields in CRM
Custom fields in CRM
  Custom sections in CRM
Custom sections in CRM
  Google Maps
Google Maps
  Observers
Observers
  Multichannel CRM
Multichannel CRM
  Telephony
Telephony Unlimited Unlimited Unlimited
  Email
Email
  Social networks and messengers
Social networks and messengers
  Website live chat
Website live chat
  Website forms
Website forms
  Callback form
Callback form
  Card scanner
Card scanner 24/mo 50/mo Unlimited
  Import emails to CRM
Import emails to CRM Last 3 Days Last 3 Days Unlimited
  Other channels via RestAPI
Other channels via RestAPI
  Leads
Leads
  Convert leads to contacts,deals,companies
Convert leads to contacts,deals,companies
  Custom lead stages
Custom lead stages
  Custom lead sources
Custom lead sources
  Client management
Client management
  Contacts
Contacts
  Companies
Companies
  Custom contact/company type
Custom contact/company type
  Custom industries
Custom industries
  360 degree view
360 degree view
  Contact import/export
Contact import/export
  Duplicate control
Duplicate control
  Deals
Deals
  Pipelines
Pipelines 1 10 Unlimited
  Change pipeline
Change pipeline
  Recurring deals
Recurring deals
  Custom pipeline stages
Custom pipeline stages
  Custom deal types
Custom deal types
  Convert deal to quote or invoice
Convert deal to quote or invoice
  Resource booking
Resource booking 1 24 Unlimited
  Repeat deals and leads
Repeat deals and leads
  Document builder
Document builder
  Invoices and online payments
Invoices and online payments
  Custom invoice statuses
Custom invoice statuses
  Recurring invoices
Recurring invoices
  Online invoices
Online invoices
  PDF invoices
PDF invoices
  Email invoices
Email invoices
  Invoice templates
Invoice templates
  Quotes
Quotes
  Custom quote statuses
Custom quote statuses
  Convert quote to invoice or deal
Convert quote to invoice or deal
  Quote template
Quote template
  CRM activities
CRM activities
  Tasks
Tasks
  Emails
Emails
  Meetings
Meetings
  Calls
Calls
  Call lists
Call lists
  Conversation recording
Conversation recording
  CRM communications
CRM communications
  Inbound/outbound emails from CRM
Inbound/outbound emails from CRM
  Inbound/outbound calls from CRM
Inbound/outbound calls from CRM
  Inbound/outbound messaging from CRM
Inbound/outbound messaging from CRM
  Inbound/outbound SMS from CRM
Inbound/outbound SMS from CRM
  Product catalog
Product catalog
  Taxes
Taxes
  Currencies
Currencies
  Product properties
Product properties
  Measurement units
Measurement units
  CRM website forms and chat widget
CRM website forms and chat widget
  Active website forms
Active website forms Unlimited Unlimited Unlimited
  Public form/chat page
Public form/chat page
  Website widget
Website widget
  Remove "Powered by Bitrix24" branding
Remove "Powered by Bitrix24" branding
  CRM Automation
CRM Automation
  Triggers
Triggers
  Rules for leads
Rules for leads
  Rules for deals
Rules for deals
  Webhooks
Webhooks
  Custom rules
Custom rules
  Business Process designer
Business Process designer
  Reports
Reports
  Preconfigured reports
Preconfigured reports
  Custom report builder
Custom report builder
  CRM Access rights
CRM Access rights
  Role based access rights
Role based access rights
  CRM access log
CRM access log
  Marketing
Marketing
  Bulk emails
Bulk emails 15000/mo 50000/mo 1000000/mo
  Bulk SMS
Bulk SMS
  Voice broadcasting
Voice broadcasting
  Bulk messaging (Open channels)
Bulk messaging (Open channels)
  Retargeting in Ad Networks
Retargeting in Ad Networks
  Rest API
Rest API
  Integrated telephony
Integrated telephony
  Phone number rental limit
Phone number rental limit 3 numbers Unlimited Unlimited
  Display own number in caller ID
Display own number in caller ID
  Connect PBX via Rest API
Connect PBX via Rest API
  Connect PBX via SIP-connector
Connect PBX via SIP-connector $70/mo $70/mo $70/mo
  Inbound/Outbound lines
Retargeting in Ad Networks Unlimited Unlimited Unlimited
  Call routing
Call routing
  Call transfer
Call transfer
  VoIP phone sets
VoIP phone sets
  Call intercepts
Call intercepts
  Internal extensions
Internal extensions
  Workhour settings
Workhour settings
  Voicemail and greetings
Voicemail and greetings
  Call recording
Call recording Unlimited Unlimited Unlimited
  Telephony access rights
Telephony access rights
  Automatic dialer
Automatic dialer
  IVR (voice menu)
IVR (voice menu) 2 Leveles Unlimited
  Call quality evaluation
Call quality evaluation
  Queue groups
Queue groups Unlimited Unlimited Unlimited
  Queue group size
Queue group size Unlimited Unlimited Unlimited
  Call to all distribution mode
Call quality evaluation
  Call source tracking
Call quality evaluation
  Additional CRM features
Additional CRM features
  Extended duplicate search
Extended duplicate searcht
Open Channels
  Channels
Channels 2 Unlimited Unlimited
  Social networks and mobile messengers
Social networks and mobile messengers
  Save to CRM
Save to CRM Unlimited Unlimited Unlimited
  Routing
Routing
  Workhour settings
Workhour settings
  Conversation transfer between employees
Conversation transfer between employees
  Conversation transfer between channels
Conversation transfer between channels
  Greetings and automatic replies
Greetings and automatic replies
  Contact information capture
Contact information capture
  Canned replies
Canned replies
  Website chat
Save to CRM 2 Unlimited Unlimited
  Route chat to all distribution mode
Route chat to all distribution mode
  Client conversation rating
Client conversation rating
  Supervisor conversation rating
Supervisor conversation rating
  Open channel access rights
Open channel access rights
  Webmail
Webmail
  2 way email sync
2 way email sync
  Inboxes per user
Inboxes per user 2 5 10
  Shared inboxes
Shared inboxes 3 inboxes Unlimited Unlimited
  Email import limit
Email import limit last 7 days last 30 days Unlimited
  Email to task
Email to task
  Email to CRM
Email to CRM
Sites and Landing Pages
  Online storage
Online storage 24GB 100GB Unlimited
  Sites
Sites 5 10 Unlimited
  Web pages
Web pages Unlimited Unlimited Unlimited
  Use own domain name
Use own domain name
  Site templates
Site templates
  Copy web pages
Copy web pages
  Google Analytics
Google Analytics
  Google Maps
Google Maps
  CRM website forms
CRM website forms
  Live chat widget
Live chat widget
  Callback request form
Callback request form
  Remove "Powered by Bitrix24" branding
Remove "Powered by Bitrix24" branding
  Account settings
Account settings
  Two factor authorization (OTP)
Two factor authorization (OTP)
  Restrict access by IP address
Restrict access by IP address
  Add your own logo)
Add your own logo
Online Store
  Stores
Stores 1 10 Unlimited
  Orders
Orders Unlimited Unlimited Unlimited
  Products
Products 1000 5000 Unlimited
  Revenue
Revenue Unlimited Unlimited Unlimited
  Transaction processing
Transaction processing )% )% )%
  SKU
SKU
  Sets and bundles
Sets and bundles
  Variable prices
Variable prices
  Discount templates
Discount templates
  Discount builder
Discount builder
  Coupons
Coupons
  Cumulative discounts
Cumulative discounts
  Automation rules
Automation rules
  Payment processing
Payment processing
  Shipping costs calculator
Shipping costs calculator
  Stock management
Stock management
  Inventory management (documents)
Inventory management (documents)
  External marketplaces
External marketplaces
Miscellaneous
  Backup restore
Backup restore
  Disable OTP for admin
Disable OTP for admin
  Custom account URL (own domain name)
Custom account URL (own domain name)

*Customization and integration into clients existing system will incur additional charges.

$700

Per Month/Dedicated Line
  • 5 Dedicated Phone Line
  • Unlimited Inbound Calls
  • IVR & Call Recording
  • Professional Welcome Desk: Greetings, Opening Times, Call Cascading, Queuing & more
  • Email Campaigns with Professional Templates
  • Unlimited number of Emails per Month *50,000 Subscribers
  • Smart Lead Nurturing
  • Full CRM Functionality

$800

Per Month/Dedicated Line
  • 10 Dedicated Phone Line
  • Unlimited Inbound Calls
  • IVR & Call Recording
  • Professional Welcome Desk: Greetings, Opening Times, Call Cascading, Queuing & more
  • Email Campaigns with Professional Templates
  • Unlimited number of Emails per Month *100,000 Subscribers
  • Smart Lead Nurturing
  • Full CRM Functionality

$900

Per Month/Dedicated Line
  • 20 Dedicated Phone Line
  • Unlimited Inbound Calls
  • IVR & Call Recording
  • Professional Welcome Desk: Greetings, Opening Times, Call Cascading, Queuing & more
  • Email Campaigns with Professional Templates
  • Unlimited number of Emails per Month *200,000 Subscribers
  • Smart Lead Nurturing
  • Full CRM Functionality

*On a One Year Engagement.

*Customization and integration into clients existing system will incur additional charges.

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