IVR stands for Interactive Voice Response Systems. Colloquially, it’s sometimes called a “phone tree.” When you call a company that is using an IVR, the program answers the phone and plays a greeting, then directs the customer to the right person or department. Many of the newer programs have voice recognition, so instead of asking “for sales (beat), press 1,” it can say, “How may I help you? You can say ‘Sales,’ ‘tech support’ and so on. It m...
Banking CRM Software, today, many organizations like banks, insurance agencies, and other specialist corporations understand the significance o CRM (Customer Relationship Management). They also value its capability to enable them to procure new clients, hold existing ones and maximize their lifetime value. Now, close association with clients will require substantial coordi...