Give your Organization the Gift of CRM with Acceinfo for the New Year!
We would like to take this opportunity to wish you and your family the very best this holiday season. Whatever you celebrate and however you celebrate it, we hope it is with much happiness and good health.
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Quality is never an accident. It is always the result of intelligent effort.
A software quality analyst, or software quality assurance (QA) analyst, is responsible for applying the principles and pr...
It is a fact that todays organizations need data to advance and expand. Regardless of the industry – understanding the companies eco system and clients can result in making better decisions and cutting down on resource waste. There are many ways to present data though, the best tool depends on the companies needs. Acceinfo offers 360-degree view dashboards and customized reporting as our main ways to present information to organizations. We a...
The last blog discussed Key Performance Indicators and motivating staff. A motivated staff is a key component of increasing KPIs, but there are other ways to improve the overall performance of your company. Here are some thi...
Measuring performance is incredibly important for every business, as it give you the temperature of how the team and individuals are functioning. The goal is to always run a company in a efficient and effective way, while having a focus ...
If your business is in tune with the Customer Lifetime Value, odds are that you are fully aware that to maximize on that metric, you need to keep your customers happy. A happy customer is one who will stay with your brand, a...
A solar eclipse is an incredibly rare and beautiful celestial event, caused by the moon obstructing earth's viewing of the sun, which happens only a couple of times a generation in any given part of the world. The event is rare, it's breathtaking and it gets people...
Traditionally, customers have looked to find support from the same place they have made a purchase or received a service. If you bought a shirt from a retail store, for example, you would return to that exact same store to exchange the shirt...
Every modern contact centre looks to offer help to their clients, but many miss one of the main points: they need to be easy to contact. Marshall Mcluhan famously said, "The medium is the message" and every contact centre...