In today’s fast-paced digital world, credit unions must adapt quickly to meet member expectations for seamless and secure service. One of the most impactful ways to achieve this is by adopting digital onboardingContinue Reading →
In today’s fast-paced financial services environment, digital payments are no longer optional — they’re essential. One of the most critical upgrades for Canadian financial institutions in 2025 is the move to
Interac e-Transfer 3.5 is the latest release in the Canadian electronic fund transfer system used by individuals and businesses to send money instantly via email or phone number. It's widely adopted across Canada and is considered a core feature in mobile and internet banki...
IVR stands for Interactive Voice Response Systems. Colloquially, it’s sometimes called a “phone tree.” When you call a company that is using an IVR, the program answers the phone and plays a greeting, then directs the customer to the right person or department. Many of the newer programs have voice recognition, so instead of asking “for sales (beat), press 1,” it can say, “How may I help you? You can say ‘Sales,’ ‘tech support’ and so on. It m...
Banking CRM Software, today, many organizations like banks, insurance agencies, and other specialist corporations understand the significance o CRM (Customer Relationship Management). They also value its capability to enable them to procure new clients, hold existing ones and maximize their lifetime value. Now, close association with clients will require substantial coordi...
Financial Institutions, supermarkets and other organizations often want to open another branch in popular areas. Such initiative appears to be costly and hard to implement, especially in recent times. So the 3D Virtual Branch was designed in a way to simulate a real bank branch, supermarket or retail store, by creating a real world environment. Customers shall feel as if inside an actual bank branch or a store and visit them online from the co...
CRM stands for “Customer Relationship Management”.
It is the approach to manage a company's interaction with current and potential customers and it uses data analysis about customers' history with a company to improve business relationships with customers, especially focusing on customer retention and thereby driving sales growth.
CRM SoftwareContinue Reading →
Organizations are facing a new era of IT, era of low-cost, small electronic devices with sensing, communicating and computing capabilities, commonly referred to as the Internet of Things (IoT). Changes driven by the IoT will likely be much more profound than those caused by previous IT eras. In particular, the digital data streams (DDSs) created by the widespread a...
Customer satisfaction is a measurement which calculates how happy customers are with a company’s products, services, and its work. Customer satisfaction information includes surveys and ratings. This will help a company determine how to improve or changes its products and services. Business always begins and ends with customers and the customers must be treated as the King of the market. All the bu...
Out the outset let us examine what an omnichannel means. Omnichannel Retail (or Omni channel Commerce) is a multichannel approach to sales that focus on providing seamless customer experience; whether the client is shopping from a mobile, a laptop or in a hardware store. Omni the word came from Omni which means all or universal. In an omnichannel contact center, all communication channels (such as ...