We would like to take this opportunity to wish you and your family the very best this holiday season. Whatever you celebrate and however you celebrate it, we hope it is with much happiness and good health.
Quality is never an accident. It is always the result of intelligent effort.
A software quality analyst, or software quality assurance (QA) analyst, is responsible for applying the principles and pr...
It is a fact that todays organizations need data to advance and expand. Regardless of the industry – understanding the companies eco system and clients can result in making better decisions and cutting down on resource waste. There are many ways to present data though, the best tool depends on the companies needs. Acceinfo offers 360-degree view dashboards and customized reporting as our main ways to present information to organizations. We a...
Many organizations struggle with the balance between acquiring new business (sales) and keeping new business (customer service). The truth is that even though sales is the lifeblood of any business, keeping c...
Having a Customer Relationship Management tool (CRM) is a must for any business. Having a CRM gives you the ability to provide full service for a customer's life cycle, from prospect through sales, customer service and retention....
At Acceinfo, we believe these are 7 things you need to know before you gamify your call centre:
- Have a purpose and clear objective: