Give your Organization the Gift of CRM with Acceinfo for the New Year!
Every modern contact centre looks to offer help to their clients, but many miss one of the main points: they need to be easy to contact. Marshall Mcluhan famously said, "The medium is the message" and every contact centre...
Having an easy to navigate, professional Interactive Voice Response (IVR) system is one of the most important things a company can do to instill confidence in prospects and customers. An IVR should be clear, well mapped out and help get cust...
Providing
high quality customer service is becoming more challenging by the day. Customers are increasingly sophisticated with technology and they expect options on how to interact with your call center. To successfully meet customers’ expectations you need a unified approach for handling mu...
high quality customer service is becoming more challenging by the day. Customers are increasingly sophisticated with technology and they expect options on how to interact with your call center. To successfully meet customers’ expectations you need a unified approach for handling mu...