We would like to take this opportunity to wish you and your family the very best this holiday season. Whatever you celebrate and however you celebrate it, we hope it is with much happiness and good health.
Quality is never an accident. It is always the result of intelligent effort.
A software quality analyst, or software quality assurance (QA) analyst, is responsible for applying the principles and pr...
Every modern contact centre looks to offer help to their clients, but many miss one of the main points: they need to be easy to contact. Marshall Mcluhan famously said, "The medium is the message" and every contact centre...
Having an easy to navigate, professional Interactive Voice Response (IVR) system is one of the most important things a company can do to instill confidence in prospects and customers. An IVR should be clear, well mapped out and help get cust...
Providing
high quality customer service is becoming more challenging by the day. Customers are increasingly sophisticated with technology and they expect options on how to interact with your call center. To successfully meet customers’ expectations you need a unified approach for handling mu...
high quality customer service is becoming more challenging by the day. Customers are increasingly sophisticated with technology and they expect options on how to interact with your call center. To successfully meet customers’ expectations you need a unified approach for handling mu...