Genesys PureCloud IVR

IVR stands for Interactive Voice Response Systems. Colloquially, it’s sometimes called a “phone tree.” When you call a company that is using an IVR, the program answers the phone and plays a greeting, then directs the customer to the right person or department. Many of the newer programs have voice recognition, so instead of asking “for sales (beat), press 1,” it can say, “How may I help you? You can say ‘Sales,’ ‘tech support’ and so on. It m...

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Banking CRM Software, today, many organizations like banks, insurance agencies, and other specialist corporations understand the significance o CRM (Customer Relationship Management). They also value its capability to enable them to procure new clients, hold existing ones and maximize their lifetime value. Now, close association with clients will require substantial coordi...

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3D Virtual Branch

Financial Institutions, supermarkets and other organizations often want to open another branch in popular areas. Such initiative appears to be costly and hard to implement, especially in recent times. So the 3D Virtual Branch was designed in a way to simulate a real bank branch, supermarket or retail store, by creating a real world environment. Customers shall feel as if inside an actual bank branch or a store and visit them online from the co...

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CRM stands for “Customer Relationship Management”. It is the approach to manage a company's interaction with current and potential customers and it uses data analysis about customers' history with a company to improve business relationships with customers, especially focusing on customer retention and thereby driving sales growth. CRM SoftwareContinue Reading →