Quality is never an accident. It is always the result of intelligent effort.
A software quality analyst, or software quality assurance (QA) analyst, is responsible for applying the principles and pr...
Many organizations struggle with the balance between acquiring new business (sales) and keeping new business (customer service). The truth is that even though sales is the lifeblood of any business, keeping c...
At Acceinfo, we believe these are 7 things you need to know before you gamify your call centre:
- Have a purpose and clear objective: