Give your Organization the Gift of CRM with Acceinfo for the New Year!
Quality is never an accident. It is always the result of intelligent effort.
A software quality analyst, or software quality assurance (QA) analyst, is responsible for applying the principles and pr...
If your business is in tune with the Customer Lifetime Value, odds are that you are fully aware that to maximize on that metric, you need to keep your customers happy. A happy customer is one who will stay with your brand, a...
A solar eclipse is an incredibly rare and beautiful celestial event, caused by the moon obstructing earth's viewing of the sun, which happens only a couple of times a generation in any given part of the world. The event is rare, it's breathtaking and it gets people...
Traditionally, customers have looked to find support from the same place they have made a purchase or received a service. If you bought a shirt from a retail store, for example, you would return to that exact same store to exchange the shirt...
Every modern contact centre looks to offer help to their clients, but many miss one of the main points: they need to be easy to contact. Marshall Mcluhan famously said, "The medium is the message" and every contact centre...
Acceinfo can help you manage your customer complaints or issues. Many companies treat customer complaints as a necessary evil and an expense, but the truth is, resolving customer issues is a necessity, not an evil, and is a gr...