3D Virtual Branch

Financial Institutions, supermarkets and other organizations often want to open another branch in popular areas. Such initiative appears to be costly and hard to implement, especially in recent times. So the 3D Virtual Branch was designed in a way to simulate a real bank branch, supermarket or retail store, by creating a real world environment. Customers shall feel as if inside an actual bank branch or a store and visit them online from the co...

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CRM stands for “Customer Relationship Management”. It is the approach to manage a company's interaction with current and potential customers and it uses data analysis about customers' history with a company to improve business relationships with customers, especially focusing on customer retention and thereby driving sales growth. CRM SoftwareContinue Reading →

IoT and call centers

Organizations are facing a new era of IT, era of low-cost, small electronic devices with sensing, communicating and computing capabilities, commonly referred to as the Internet of Things (IoT). Changes driven by the IoT will likely be much more profound than those caused by previous IT eras. In particular, the digital data streams (DDSs) created by the widespread a...

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Customer satisfaction is a measurement which calculates how happy customers are with a company’s products, services, and its work. Customer satisfaction information includes surveys and ratings. This will help a company determine how to improve or changes its products and services. Business always begins and ends with customers and the customers must be treated as the King of the market. All the bu...

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Out the outset let us examine what an omnichannel means. Omnichannel Retail (or Omni channel Commerce) is a multichannel approach to sales that focus on providing seamless customer experience; whether the client is shopping from a mobile, a laptop or in a hardware store. Omni the word came from Omni which means all or universal. In an omnichannel contact center, all communication channels (such as ...

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