When using a Salesforce CRM, Customer service agents can quickly create incoming cases, track them with ease and escalate them when necessary. Calls can be automatically routed to the appropriate agent and updates are made in real-time, giving agents the ability to respond and exchange information quickly and efficiently. AcceCentric Salesforce is complete Banking CRM Vertical for retail and corporate built on Salesforce with the following features: 360 View of customer, Campaign management, Sales management, Complaints and service requests, and Contact center.

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