Providing high quality customer service is becoming more challenging by the day. Customers are increasingly sophisticated with technology and they expect options on how to interact with your call center. To successfully meet customers’ expectations you need a unified approach for handling multichannel customer interactions with real-time visibility into performance and tools to better manage employees. AcceInfo is a Interactive Intelligence/ Genesys Partner and offers many different services including Methodology, Consulting, Integration, Architecting, Implementation and Managing/Supporting.