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Category: CRM



MS Dynamics and the Changing Customer

July 31, 2017 Acceinfo 1 Comment
            According to BrandSpark's 2015 Canadian Shopper Study:
  • 60% of Canadians own a smartphone device and more than half “often use” their devices while shopping in-store
  • 48% com...

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Posted in: CRM Filed under: crm, Customer Care, customer service, Dynamics 365, Free CRM Consultation, Sales Management

Free CRM Consultation

July 28, 2017 Acceinfo Leave a comment
              Everybody knows that when you have a major issue with your car, you take it to a mechanic. Mechanics are experts who can locate the problem quickly and fix it for you. While taking in a malfunctioning car is an obv...

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Posted in: CRM Filed under: Banking CRM Vertical, call centre, Complaint Management, Customer Care, Free CRM Consultation, Sales Management, salesforce, salesforce crm

Customer Complaint Management

July 26, 2017 Acceinfo 1 Comment
          Acceinfo can help you manage your customer complaints or issues. Many companies treat customer complaints as a necessary evil and an expense, but the truth is, resolving customer issues is a necessity, not an evil, and is a gr...

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Posted in: CRM Filed under: call centre, Complaint Management, crm, Customer Care, customer service, lead management, Sales Management, salesforce crm, Service Issues

Customer Service Tools for a Call Centre

July 21, 2017 Acceinfo Leave a comment
            Many organizations struggle with the balance between acquiring new business (sales) and keeping new business (customer service). The truth is that even though sales is the lifeblood of any business, keeping c...

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Posted in: CRM, Gamification Filed under: call centre, crm, Gamification, Gamify, Innovation, lead management, Sales Management, salesforce, salesforce crm

Salesforce CRM

July 18, 2017 Acceinfo Leave a comment
          Salesforce is the #1 CRM platform in the world. It allows companies to grow their business through tracking all relevant customer data and tracking the full lifecycle from lead through retention. One of the best parts of Sale...

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Posted in: CRM Filed under: Banking, Banking CRM Vertical, call centre, crm, lead management, Sales Management, salesforce, salesforce crm, Salesfroce AppExchange

The Perfect Banking CRM Vertical

July 10, 2017 Acceinfo Leave a comment
        AcceInfo has the perfect solution to help manage all of your needs if you are looking for a comprehensive banking CRM Vertical. If you are looking to help track your up sell, cross sell or check credit ratings, AcceInfo has you covered. Our...

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Posted in: CRM Filed under: Banking, Banking CRM Vertical, call centre, crm, Dynamics 365, Sales Management, salesforce crm

Managing Your Customer Base

July 8, 2017 Acceinfo Leave a comment
          Having a Customer Relationship Management tool (CRM) is a must for any business. Having a CRM gives you the ability to provide full service for a customer's life cycle, from prospect through sales, customer service and retention....

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Posted in: CRM Filed under: crm, Gamification, Sales Management, salesforce crm

We ranked number two on Salesforce AppExchange

June 30, 2017 Acceinfo Leave a comment

Acceinfo solution ranked number two on Salesforce AppExchange under the banking sector. Here is how it can hel...

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Posted in: CRM Filed under: Campaign Activity Management, crm, Sales Management, salesforce, salesforce crm, Salesfroce AppExchange, Target Market List

AcceCentric Salesforce CRM Solution

May 2, 2017 Acceinfo Leave a comment
When using a Salesforce CRM, Customer service agents can quickly create incoming cases, track them with ease and escalate them when necessary. Calls can be automatically routed to the appropriate agent and updates are made in real-time, giving agents the ability to respond and exchange infor...

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Posted in: CRM Filed under: crm, salesforce, salesforce crm

AcceCentric Microsoft Dynamics CRM Solution

Acceinfo Leave a comment
In today's ultra-competitive world, it’s the companies that manage customer relationships the best that are more likely to be successful than those that don't. That's why an implementation of modern CRM system Microsoft Dynamics has skyrocketed in recent years. AcceI...

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Posted in: CRM Filed under: crm, Dynamics 365, Microsoft Dynamics, MS Dynamics CRM

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