When using a Salesforc
e CRM, Customer service agents can quickly create incoming cases, track them with ease and escalate them when necessary. Calls can be automatically routed to the appropriate agent and updates are made in real-time, giving agents the ability to respond and exchange infor...
e CRM, Customer service agents can quickly create incoming cases, track them with ease and escalate them when necessary. Calls can be automatically routed to the appropriate agent and updates are made in real-time, giving agents the ability to respond and exchange infor...