When using a Salesforc
e CRM, Customer service agents can quickly create incoming cases, track them with ease and escalate them when necessary. Calls can be automatically routed to the appropriate agent and updates are made in real-time, giving agents the ability to respond and exchange infor...
e CRM, Customer service agents can quickly create incoming cases, track them with ease and escalate them when necessary. Calls can be automatically routed to the appropriate agent and updates are made in real-time, giving agents the ability to respond and exchange infor...
high quality customer service is becoming more challenging by the day. Customers are increasingly sophisticated with technology and they expect options on how to interact with your call center. To successfully meet customers’ expectations you need a unified approach for handling mu...
ant to open a branch but opening a branch in a high population area is very costly! AcceCentric 3D Virtual Branch by AcceInfo was designed to simulate a real bank branch, supermarket or retail store. By creating a ‘Real World’ environment, the customer will feel as i...
-competitive world, it’s the companies that manage customer relationships the best that are more likely to be successful than those that don't. That's why an implementation of modern CRM system Microsoft Dynamics has skyrocketed in recent years. AcceI...