Having a Customer Relationship Management tool (CRM) is a must for any business. Having a CRM gives you the ability to provide full service for a customer's life cycle, from prospect through sales, customer service and retention....
Having a Customer Relationship Management tool (CRM) is a must for any business. Having a CRM gives you the ability to provide full service for a customer's life cycle, from prospect through sales, customer service and retention....
At Acceinfo, we believe these are 7 things you need to know before you gamify your call centre:
- Have a purpose and clear objective:
Acceinfo solution ranked number two on Salesforce AppExchange under the banking sector. Here is how it can hel...
When using a Salesforc
e CRM, Customer service agents can quickly create incoming cases, track them with ease and escalate them when necessary. Calls can be automatically routed to the appropriate agent and updates are made in real-time, giving agents the ability to respond and exchange infor...
e CRM, Customer service agents can quickly create incoming cases, track them with ease and escalate them when necessary. Calls can be automatically routed to the appropriate agent and updates are made in real-time, giving agents the ability to respond and exchange infor...
Providing high quality customer service is becoming more challenging by the day. Customers are increasingly sophisticated with technology and they expect options on how to interact with your call center. To successfully meet customers’ expectations you need a unified approach for handling mu...
high quality customer service is becoming more challenging by the day. Customers are increasingly sophisticated with technology and they expect options on how to interact with your call center. To successfully meet customers’ expectations you need a unified approach for handling mu...
Companies often w
ant to open a branch but opening a branch in a high population area is very costly! AcceCentric 3D Virtual Branch by AcceInfo was designed to simulate a real bank branch, supermarket or retail store. By creating a ‘Real World’ environment, the customer will feel as i...
ant to open a branch but opening a branch in a high population area is very costly! AcceCentric 3D Virtual Branch by AcceInfo was designed to simulate a real bank branch, supermarket or retail store. By creating a ‘Real World’ environment, the customer will feel as i...
In today's ultra
-competitive world, it’s the companies that manage customer relationships the best that are more likely to be successful than those that don't. That's why an implementation of modern CRM system Microsoft Dynamics has skyrocketed in recent years. AcceI...
-competitive world, it’s the companies that manage customer relationships the best that are more likely to be successful than those that don't. That's why an implementation of modern CRM system Microsoft Dynamics has skyrocketed in recent years. AcceI...