Salesforce is the #1 CRM platform in the world. It allows companies to grow their business through tracking all relevant customer data and tracking the full lifecycle from lead through retention. One of the best parts of Sale...
Salesforce is the #1 CRM platform in the world. It allows companies to grow their business through tracking all relevant customer data and tracking the full lifecycle from lead through retention. One of the best parts of Sale...
At Acceinfo, we believe these are 7 things you need to know before you gamify your call centre:
- Have a purpose and clear objective:
Acceinfo solution ranked number two on Salesforce AppExchange under the banking sector. Here is how it can hel...
When using a Salesforc
e CRM, Customer service agents can quickly create incoming cases, track them with ease and escalate them when necessary. Calls can be automatically routed to the appropriate agent and updates are made in real-time, giving agents the ability to respond and exchange infor...
e CRM, Customer service agents can quickly create incoming cases, track them with ease and escalate them when necessary. Calls can be automatically routed to the appropriate agent and updates are made in real-time, giving agents the ability to respond and exchange infor...