Cloud communications is the integration of many communication modalities. It includes methods such as video, email, chat and voice to reduce or eliminate communication lag. Cloud communications is essentially an internet-based communication. The storage, applications and switching are handled and hosted by a 3rd party through the cloud. Cloud services are a wide aspect of cloud communication. These...
Digital transformation is the adoption of digital technology into all areas of a business, basically changing how you operate and deliver services to customers. Digital transformation means the operational and cultural change of an organization, business or ecosystem through a good selection of digital technologies, processes and competencies across all levels and functions in ...
Acceinfo combined Genesys’ PureCloud and any payment gateway with your crm to eliminate the hassle of unsecured credit card payment transactions for your call centre. The AcceCentric Payment solution is a seamless and secure credit card payment transaction between the call centre agent and the caller.
View Our Video:
https://www.youtube.com/watch?v=Nk9HnRE...
The Acceinfo Family would like to wish Everyone in Canada a Safe and Happy Family Day! 
Acceinfo's team is comprised of 50 Salesforce Experts to tackle any of your Continue Reading →
Acceinfo’s ‘Retail Banking CRM’ solution based on Salesforce or Dynamics365 brings years of in-depth expertise in creating solutions for the financial services industry. It allows us to leverage the core capabilities of CRM and tailor it to meet the unique and specific needs of Reta...
Today’s demand of banking is: anytime anywhere banking. This requires innovative, robust, secure, optimized and ready to meet the expectations of empowered and tech-savvy customers.
Digital Transformation is far beyond just moving from traditional banking to a digital world. It is...
Digital Transformation is far beyond just moving from traditional banking to a digital world. It is...
Branch Transformation
For many banks and financial institutions, determining the best strategy for delivering seamless customer service within the branch can be a challenge today due to the number of different applications being used.
AcceInfo suggests CRM based single application within the branches to enable banks to streamline their business processes, by connecting front-office to back-office systems.
Providing a ...
What is ‘Next Best Action’ (NBA): it is a customer-centric marketing technique that considers the alternative actions during a customer interaction and recommends the best one. Banks and Financial services always want to know what the next best action is. Acceinfo’s ‘Next Best Action’ is focused on:
Continue Reading →
Continue Reading →
AcceInfo would like to introduce a recent project which is in its final stages – making it available on Genesys’ AppFoundry!
We have integrated Genesys PureCloud and Braintree - IVR and Payment Gateway, to provide a Secure Call Flow when agents are taking customers’ payments via calling.
Visit www.AcceInfo.com to Schedule A Demo and find out how we can help your business grow…
Continue Reading →