Reduce Your Churn!

            If your business is in tune with the Customer Lifetime Value, odds are that you are fully aware that to maximize on that metric, you need to keep your customers happy. A happy customer is one who will stay with your brand, a...

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Customer Lifetime Value!

        There is an old sales method which focuses on getting a new sale no matter what, including unethical means. While this is a temporary way to increase revenue, it ignores some incredibly costly and damaging long term effects on a business. ...

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Lights Out on Poor Service

  A solar eclipse is an incredibly rare and beautiful celestial event, caused by the moon obstructing earth's viewing of the sun, which happens only a couple of times a generation in any given part of the world. The event is rare, it's breathtaking and it gets people...

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Simplify Banking for Everyone!

      Banking can be a complicated subject for some people. With a myriad of products, services and of course an infinite amount of numbers always flying around, it can be confusing for both customers and those in charge of taking care of customers! The fact is that banki...

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Help Your Customers Get Help!

            Every modern contact centre looks to offer help to their clients, but many miss one of the main points: they need to be easy to contact. Marshall Mcluhan famously said, "The medium is the message" and every contact centre...

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Everyone is in Customer Service!

            The last blog talked about the importance of having everyone in an organization involved with sales, but that is not the only thing that a company needs to look at to ensure growth. Everyone also needs to be involved wi...

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