Many organizations struggle with the balance between acquiring new business (sales) and keeping new business (customer service). The truth is that even though sales is the lifeblood of any business, keeping c...
Many organizations struggle with the balance between acquiring new business (sales) and keeping new business (customer service). The truth is that even though sales is the lifeblood of any business, keeping c...
Salesforce is the #1 CRM platform in the world. It allows companies to grow their business through tracking all relevant customer data and tracking the full lifecycle from lead through retention. One of the best parts of Sale...
AcceInfo has the perfect solution to help manage all of your needs if you are looking for a comprehensive banking CRM Vertical. If you are looking to help track your up sell, cross sell or check credit ratings, AcceInfo has you covered. Our...
Having a Customer Relationship Management tool (CRM) is a must for any business. Having a CRM gives you the ability to provide full service for a customer's life cycle, from prospect through sales, customer service and retention....
At Acceinfo, we believe these are 7 things you need to know before you gamify your call centre:
- Have a purpose and clear objective:
Acceinfo solution ranked number two on Salesforce AppExchange under the banking sector. Here is how it can hel...
When using a Salesforc
e CRM, Customer service agents can quickly create incoming cases, track them with ease and escalate them when necessary. Calls can be automatically routed to the appropriate agent and updates are made in real-time, giving agents the ability to respond and exchange infor...
e CRM, Customer service agents can quickly create incoming cases, track them with ease and escalate them when necessary. Calls can be automatically routed to the appropriate agent and updates are made in real-time, giving agents the ability to respond and exchange infor...
In today's ultra
-competitive world, it’s the companies that manage customer relationships the best that are more likely to be successful than those that don't. That's why an implementation of modern CRM system Microsoft Dynamics has skyrocketed in recent years. AcceI...
-competitive world, it’s the companies that manage customer relationships the best that are more likely to be successful than those that don't. That's why an implementation of modern CRM system Microsoft Dynamics has skyrocketed in recent years. AcceI...