The term artificial intelligence (AI) refers to software driven computing systems that incorporate Data Analytics and Big Data. AI systems leverage this knowledge (data) repository to make decisions and take actions that approximate cognitive functions, including learning and problem solving. These tasks are normally considered within the realm of human decision making.
At the outset it is perti...
Cloud communications is the integration of many communication modalities. It includes methods such as video, email, chat and voice to reduce or eliminate communication lag. Cloud communications is essentially an internet-based communication. The storage, applications and switching are handled and hosted by a 3rd party through the cloud. Cloud services are a wide aspect of cloud communication. These...
Digital transformation is the adoption of digital technology into all areas of a business, basically changing how you operate and deliver services to customers. Digital transformation means the operational and cultural change of an organization, business or ecosystem through a good selection of digital technologies, processes and competencies across all levels and functions in ...
Acceinfo combined Genesys’ PureCloud and any payment gateway with your crm to eliminate the hassle of unsecured credit card payment transactions for your call centre. The AcceCentric Payment solution is a seamless and secure credit card payment transaction between the call centre agent and the caller.
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The Acceinfo Family would like to wish Everyone in Canada a Safe and Happy Family Day! 
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Give your Organization the Gift of CRM with Acceinfo for the New Year!
We would like to take this opportunity to wish you and your family the very best this holiday season. Whatever you celebrate and however you celebrate it, we hope it is with much happiness and good health.
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Quality is never an accident. It is always the result of intelligent effort.
A software quality analyst, or software quality assurance (QA) analyst, is responsible for applying the principles and pr...
What is the Software Implementation Process?
- Build a Business Case