Branch Transformation
For many banks and financial institutions, determining the best strategy for delivering seamless customer service within the branch can be a challenge today due to the number of different applications being used.
AcceInfo suggests CRM based single application within the branches to enable banks to streamline their business processes, by connecting front-office to back-office systems.
Providing a ...
What is ‘Next Best Action’ (NBA): it is a customer-centric marketing technique that considers the alternative actions during a customer interaction and recommends the best one. Banks and Financial services always want to know what the next best action is. Acceinfo’s ‘Next Best Action’ is focused on:
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AcceInfo would like to introduce a recent project which is in its final stages – making it available on Genesys’ AppFoundry!
We have integrated Genesys PureCloud and Braintree - IVR and Payment Gateway, to provide a Secure Call Flow when agents are taking customers’ payments via calling.
Visit www.AcceInfo.com to Schedule A Demo and find out how we can help your business grow…
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Most businesses look at overall operating costs when budgeting their fiscal years and growth strategies. There are costs involved with every new initiative, but one of the most costly mistakes any business can make is not integrating a Customer Relationship Management (CRM) tool immediately.
Not having a CRM right now means that you will permanently lose the ability to properly track customer information that is vital for the growth of your...
Many companies want to expand their footprint to new locations nationally or worl...
AcceInfo has over 20 years of experience in the banking industry which makes us an ideal partner for a company like ‘Salesforce’- Canada's #1 CRM Software System.
As your company continues to grow (and growing is always the goal) you'll find the need to start some projects to fuel that growth. But project management is consistently cited as one of the greatest challenges companies face, as many things c...
The last blog discussed Key Performance Indicators and motivating staff. A motivated staff is a key component of increasing KPIs, but there are other ways to improve the overall performance of your company. Here are some thi...
Measuring performance is incredibly important for every business, as it give you the temperature of how the team and individuals are functioning. The goal is to always run a company in a efficient and effective way, while having a focus ...
If your business is in tune with the Customer Lifetime Value, odds are that you are fully aware that to maximize on that metric, you need to keep your customers happy. A happy customer is one who will stay with your brand, a...
By integrating your company's CRM with AcceInfo and Salesforce...
As your company continues to grow (and growing is always the goal) you'll find the need to start some projects to fuel that growth. But project management is consistently cited as one of the greatest challenges companies face, as many things c...
The last blog discussed Key Performance Indicators and motivating staff. A motivated staff is a key component of increasing KPIs, but there are other ways to improve the overall performance of your company. Here are some thi...
Measuring performance is incredibly important for every business, as it give you the temperature of how the team and individuals are functioning. The goal is to always run a company in a efficient and effective way, while having a focus ...
If your business is in tune with the Customer Lifetime Value, odds are that you are fully aware that to maximize on that metric, you need to keep your customers happy. A happy customer is one who will stay with your brand, a...
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