There is an old sales method which focuses on getting a new sale no matter what, including unethical means. While this is a temporary way to increase revenue, it ignores some incredibly costly and damaging long term effects on a business. ...
There is an old sales method which focuses on getting a new sale no matter what, including unethical means. While this is a temporary way to increase revenue, it ignores some incredibly costly and damaging long term effects on a business. ...
A solar eclipse is an incredibly rare and beautiful celestial event, caused by the moon obstructing earth's viewing of the sun, which happens only a couple of times a generation in any given part of the world. The event is rare, it's breathtaking and it gets people...
Traditionally, customers have looked to find support from the same place they have made a purchase or received a service. If you bought a shirt from a retail store, for example, you would return to that exact same store to exchange the shirt...
Banking can be a complicated subject for some people. With a myriad of products, services and of course an infinite amount of numbers always flying around, it can be confusing for both customers and those in charge of taking care of customers! The fact is that banki...
Every modern contact centre looks to offer help to their clients, but many miss one of the main points: they need to be easy to contact. Marshall Mcluhan famously said, "The medium is the message" and every contact centre...
The previous blogs dealt with everyone in a company being in 
The last blog talked about the importance of having everyone in an organization involved with sales, but that is not the only thing that a company needs to look at to ensure growth. Everyone also needs to be involved wi...
Everyone in the business world is in sales. That's a pretty broad statement, but one that should lead every organization's goals. The big question most people have is how are departments not traditionally related...
In order to grow your business, you need to find customers. This is true regardless of the type of business that you run. The fact is that acquiring customers can be time consuming and expensive. But there is a guaranteed way to find w...
According to BrandSpark's 2015 Canadian Shopper Study:
- 60% of Canadians own a smartphone device and more than half “often use” their devices while shopping in-store
- 48% com...