Acceinfo can help you manage your customer complaints or issues. Many companies treat customer complaints as a necessary evil and an expense, but the truth is, resolving customer issues is a necessity, not an evil, and is a gr...
Acceinfo can help you manage your customer complaints or issues. Many companies treat customer complaints as a necessary evil and an expense, but the truth is, resolving customer issues is a necessity, not an evil, and is a gr...
Customer loyalty does not happen overnight; it's a lengthy process that requires focus and investment from your company. It can take years to establish a brand that customers can trust, and this can be done one customer at a time. The general ru...
Many organizations struggle with the balance between acquiring new business (sales) and keeping new business (customer service). The truth is that even though sales is the lifeblood of any business, keeping c...
Salesforce is the #1 CRM platform in the world. It allows companies to grow their business through tracking all relevant customer data and tracking the full lifecycle from lead through retention. One of the best parts of Sale...
Having an easy to navigate, professional Interactive Voice Response (IVR) system is one of the most important things a company can do to instill confidence in prospects and customers. An IVR should be clear, well mapped out and help get cust...
AcceInfo has the perfect solution to help manage all of your needs if you are looking for a comprehensive banking CRM Vertical. If you are looking to help track your up sell, cross sell or check credit ratings, AcceInfo has you covered. Our...
Having a Customer Relationship Management tool (CRM) is a must for any business. Having a CRM gives you the ability to provide full service for a customer's life cycle, from prospect through sales, customer service and retention....
At Acceinfo, we believe these are 7 things you need to know before you gamify your call centre:
- Have a purpose and clear objective:
Acceinfo solution ranked number two on Salesforce AppExchange under the banking sector. Here is how it can hel...
When using a Salesforc
e CRM, Customer service agents can quickly create incoming cases, track them with ease and escalate them when necessary. Calls can be automatically routed to the appropriate agent and updates are made in real-time, giving agents the ability to respond and exchange infor...
e CRM, Customer service agents can quickly create incoming cases, track them with ease and escalate them when necessary. Calls can be automatically routed to the appropriate agent and updates are made in real-time, giving agents the ability to respond and exchange infor...