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Customer Complaint Management

July 26, 2017 Acceinfo 1 Comment
          Acceinfo can help you manage your customer complaints or issues. Many companies treat customer complaints as a necessary evil and an expense, but the truth is, resolving customer issues is a necessity, not an evil, and is a gr...

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Posted in: CRM Filed under: call centre, Complaint Management, crm, Customer Care, customer service, lead management, Sales Management, salesforce crm, Service Issues

Increased Customer Loyalty

July 24, 2017 Acceinfo Leave a comment
        Customer loyalty does not happen overnight; it's a lengthy process that requires focus and investment from your company. It can take years to establish a brand that customers can trust, and this can be done one customer at a time. The general ru...

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Posted in: Service Filed under: call centre, crm, customer service, growth, loyalty

Customer Service Tools for a Call Centre

July 21, 2017 Acceinfo Leave a comment
            Many organizations struggle with the balance between acquiring new business (sales) and keeping new business (customer service). The truth is that even though sales is the lifeblood of any business, keeping c...

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Posted in: CRM, Gamification Filed under: call centre, crm, Gamification, Gamify, Innovation, lead management, Sales Management, salesforce, salesforce crm

Salesforce CRM

July 18, 2017 Acceinfo Leave a comment
          Salesforce is the #1 CRM platform in the world. It allows companies to grow their business through tracking all relevant customer data and tracking the full lifecycle from lead through retention. One of the best parts of Sale...

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Posted in: CRM Filed under: Banking, Banking CRM Vertical, call centre, crm, lead management, Sales Management, salesforce, salesforce crm, Salesfroce AppExchange

IVR Improvements

July 14, 2017 Acceinfo Leave a comment
        Having an easy to navigate, professional Interactive Voice Response (IVR) system is one of the most important things a company can do to instill confidence in prospects and customers. An IVR should be clear, well mapped out and help get cust...

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Posted in: IVR Filed under: call centre, Campaign Activity Management, Genesys IVR, Interactive Intelligence IVR, Interactive Voice Response, IVR

The Perfect Banking CRM Vertical

July 10, 2017 Acceinfo Leave a comment
        AcceInfo has the perfect solution to help manage all of your needs if you are looking for a comprehensive banking CRM Vertical. If you are looking to help track your up sell, cross sell or check credit ratings, AcceInfo has you covered. Our...

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Posted in: CRM Filed under: Banking, Banking CRM Vertical, call centre, crm, Dynamics 365, Sales Management, salesforce crm

Managing Your Customer Base

July 8, 2017 Acceinfo Leave a comment
          Having a Customer Relationship Management tool (CRM) is a must for any business. Having a CRM gives you the ability to provide full service for a customer's life cycle, from prospect through sales, customer service and retention....

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Posted in: CRM Filed under: crm, Gamification, Sales Management, salesforce crm

7 Steps to Gamify Your Call Centre

July 7, 2017 Acceinfo Leave a comment
          At Acceinfo, we believe these are 7 things you need to know before you gamify your call centre:
  1. Have a purpose and clear objective:
Start by asking yourself: ‘’Why do I want to gamify my call ce...

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Posted in: Gamification, Innovation Filed under: call centre, Campaign Activity Management, crm, Gamification, Gamify, Innovation, salesforce

We ranked number two on Salesforce AppExchange

June 30, 2017 Acceinfo Leave a comment

Acceinfo solution ranked number two on Salesforce AppExchange under the banking sector. Here is how it can hel...

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Posted in: CRM Filed under: Campaign Activity Management, crm, Sales Management, salesforce, salesforce crm, Salesfroce AppExchange, Target Market List

AcceCentric Salesforce CRM Solution

May 2, 2017 Acceinfo Leave a comment
When using a Salesforce CRM, Customer service agents can quickly create incoming cases, track them with ease and escalate them when necessary. Calls can be automatically routed to the appropriate agent and updates are made in real-time, giving agents the ability to respond and exchange infor...

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Posted in: CRM Filed under: crm, salesforce, salesforce crm

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